TMHU Voice of the Customer (VOC) Program

Toyota Material Handling USA’s (TMHU) dedicated customer service program, Voice of the Customer (VOC), has helped to make Toyota forklifts the number one lift truck in North America.  As Toyota ambassadors, the VOC program grants us insight into your Toyota experience as well as your experience with Summit ToyotaLift. client-satisfaction

Within a year of purchasing a Toyota lift truck, our customers receive three sets of surveys that provide the perfect opportunity to tell us how we’re doing in terms of sales and delivery, service and parts, and overall product experience.

Taking a moment with these surveys is a great time to reflect upon what your Toyota forklift has helped you to achieve, how Summit ToyotaLift has helped you get there, how we can continue to serve you, and whether there have been any setbacks along the way.

Both Summit and Toyota place the utmost stock in your satisfaction. We want to know if you have any issues, and we delight in hearing when things are going well for you.  As a customer at Summit ToyotaLift, VOC asks for a small time commitment as you complete a brief survey, but it’s an important moment for both of us.  It is an opportunity to look back on an investment you’ve made, upon which your company’s productivity hinges.  It’s imperative that we continue to get it right for our customers, which is why we love the VOC program.

So, to our existing customers, look out for incoming surveys.  If we haven’t had the pleasure of meeting, contact us today!  We look forward to hearing from you!



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